The service area of business that offers exclusive services to customers based on their requirements before, during and after kupnje.Baza Power customers only depends on the type of service they receive from any company or companies. It is also a known fact that customers are the driving force of any business and if they do not remain intact, then the credibility and profitability decreases drastično.Veza between them and the company is regulated by the individuals involved in this profession. In addition, the value and importance of customer service representatives in a company can never be denied.
Service managers have several roles and responsibilities for the performance. Among them there are five key roles that play a key role in the survival of any business.
customer retention
customer retention is one of the important role played by customer service representatives. Managers perform this task is to provide quality products, timely provision of information, problem solving products, helping customers find what they need, offering good after-sales service, and delivering the promise of commitment. Was in accordance with this part of the business can deliver the bad image that the company can reduce its value in the market.
Product Improvement
executives in this area make a great contribution to the development of products. Any complaint about a particular product or service are often made to a customer service representative. After the complaint was registered, he or she can give a thought on the registered complaint, and then transferred to the desired section with suggestions for improvements. In this way, a representative form of a complete product development cycle.
Lead Generation
Service matters submitted which provides new business opportunities and generate high prihod.Rukovoditelji play a key role in generating leads, and then transform those leads to sales. Their role is to convince customers about the value and benefits of a product or service. How many customers can be assured completely depends on the capacity, capability, and persuasive power of the executive.
Strategic Plans
Customer service representatives also play a significant role in defining strategy and dimensions organizacije.Definirana strategy is scheduled for execution in order to ensure clear vision and a brighter customers, shareholders and business associates. This strategy involves the use of advanced technologies, development of employee skills, and quality control.
Team Building
Team building is another important role of customer service executives. These executives are the link between trade and other departments in the business. They pass on the details, comments, and suggestions for individual customer classes. This association requires the maintenance of working relationships within the company and promote teamwork.
To know more, check.
No comments:
Post a Comment