more I think about it, the more I realize that a serving is about honor. Hoteliers and spa professionals honor your guests ... health professionals honor their patients ... teachers honor their students and so on. To fully understand what this article is about, let us first define "honor". Quick overview of all dictionary will find that word that means to show high respect and hold in high esteem. No matter what industry you are in, each client deserves to feel honored, regardless of who they are and whether they have been classified as a VIP or not.
be present
When our computers malfunction, many of us, press "Ctrl-Alt-Delete" to refresh the screen and start over. Would not it be great if we all had a Ctrl-Alt-Delete keys to our bodies to freshen up before serving each customer? Every customer should get the best version of us at any time. However, it can be difficult if you're serving dozens or even hundreds of customers a day.
I recently came across a blog post family life stylist. In it the author writes: "Commit to yourself that no matter what kind of day you have, you will commit first to be present. Be present in your mind, in your space and your spirit. Be present in your mind as you spend time with their children to be present if you only have 15 minutes to exercise, to be present even if you only have five minutes to get under the shower. "Half of your attention not only to reduce it. Or give your full attention to what you are doing, or nothing at all.
Honor your customers
If the service about the honor of others, then the assumption is that people, generally, are worth the value. Imagine that there is a banquet next week in honor of philanthropist in the community. The purpose of the event to show appreciation for the honoree. The philanthropist should feel elated and never forget that moment for the rest of his / her life. Honor your customers know what they want and earnestly strive to meet and exceed those expectations. Honor your customers by thanking them for choosing your business over others. I'm honored to do something as simple as giving a sincere smile (consistently ).
On a recent flight from London to New York, the flight attendants perform each service detail with military precision. Almost without fail, but not one of them smiled. None ... for the entire 7-hour flight! It is very possible to serve their customers, rather than engage them. Those flight attendants is not everything right, but I felt like I was being served by robots.
If you are committed to honor your customers, you should be happy that:
• Display and communicate your appreciation for their patronage.
• Demonstrate your utmost respect.
• Give your best self, regardless of your personal trial that day.
Honor your role
in honor of their role means that you strive to add value to your team and your organization. Do not take for granted that you have a job in the first place. I do not think that a job as a form of law or something that is owed to you. Instead, the honor of his role is about how grateful and thankful that someone thought highly enough to give you a chance to be in that role. It is now up to you to re-earn that opportunity every day, with every customer.
Adding value means that you are not satisfied with just having a job and perform their duties. You want the team to be better, because you're at it. Those who seek to honor their part to leave a legacy for their team, their company and their profession.
I know that the honor of being used and practiced in some parts of the world more than others. I acknowledge that. At our best, however, we all know how to make others feel honored. We do this in our relationship, to "fight" a potential client, or even to celebrate a special occasion like a birthday. So, my challenge to you is to be present, the honor of your customers and honor their role. Players practicing these three principles will inevitably bring honor to themselves, their teams and their organizations.
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