Customer Experience Management - The Telecom Industry Ahead

Summary

telecommunications service always follows the path of growth in the last ten years by increasing the customer base as well as adding a number to your annual income. They kept pace with the competition and played with amazing success in the past. But lately, they are faced with the enormous challenge of adapting outstanding, highly penetrated markets, combined with the global recession effect. Therefore, a paradigm shift in their business models to adapt to the current situation is very necessary and need of the hour is to manage the customer experience to achieve higher retention ratio.

The challenge in the modern telecommunications industry - customer retention

In the modern day telecom industry that has achieved a high level of penetration, customer acquisition gets even more expensive. Industry Analysis states that only 25% of acquired customers stay with the company after a year and an average of only 20 -30% of total customer revenue earning / profitable customers. This dugs deep hole in the balance of telecommunications services. Because of the churning effect of customers, there is an imbalance created by the gross and net customer additions that.

Forward path: The path to customer retention - customer experience management

So, the big challenge for telecom operators around the world manage customer churn. This affects the profitability of the company, if a customer churns before the company can earn back the investment it made ​​in acquiring customers. Therefore, it is very critical to identify profitable customers and keep them.

Retaining profitable customers involves two steps:

1 Identifying income earning customers from all customers
Second Managing the customer experience and customer value for revenue-generating customers

Identifying revenue earning customer

of telecommunications services must define your business logic to identify the revenue earning customers, for example, customers using more than ARPU were classified as highly valued customers, or in the case of pre-paid, charging customers more than INR 250 a month (in Indian scenario) are considered as income earnings. Depending on the business rules of the entire customer base should be divided into earned income customers and non-revenue earning customers. Manage customer ARPU Average revenue per user. Manage customer information in a scale 40-50 million is a challenge. This can be achieved with the help of various tools of business analysis (eg SAS, SPSS, Teradata, etc. ).

Customer experience management

After identifying the value / revenue earning customers, managing those identified groups of customers are of paramount importance.

focus on customers instead of products

During the past year, telecommunications services are concentrated on the introduction of new products. They have created new products / services, and then tried to find or create a market for them. However, increased competition among existing providers and to lower barriers to entry of new players has resulted in a rise in predatory activity in the telecom industry. In addition, the cost of acquiring new customers has increased significantly. Thus, in modern times, there is a gradual shift in focus from the introduction of new products for the acquisition of new clients customer experience management is being observed. Currently Telco need to concentrate on maintaining the existing valued customers and targeting more wallet share of each customer by creating more value and better user experience.

For example: In the UK, O2 has aligned its functional silo to obtain their existing customer's perspective in making decisions and product design promotional offers. They were directed to keep asking the same weight for the renewal and acquisition. By this the company has reduced its losses to half the character of your existing code.

Nintendo has established an online community for capturing customer insights and offer incentives in exchange for customer information. By this Nintendo has gained valuable insights into market needs and desires.

The customer is guided adjustment of

There is an underlying assumption that service providers will dictate the future of telecommunications products and services. But with the growing bargaining power of buyers, there is a shift in paradigm, service providers must adapt their model based on individual customer preferences. Now, the business will follow the lead of the customers in the design and promotion services designed to meet specific customer needs. Under these circumstances, service providers need to identify the unique needs of individual customers, and then try to develop services that meet the multiple needs.

with this model, mass marketing will assign a custom market research services and survival will depend on the company's ability to meet customer demand on an ongoing basis. In other words, users will dictate the terms of service they intend to get.

Making multiple channels

providers should develop more channels for sales and support to enhance the customer experience. Increasing the footprint by adding to the stores is one of the options that telecommunications providers have practiced since ages. Traditional channels such as call centers were also in focus. With increasing competition and slowing economic growth, operators are looking for an economical way to serve their customers, while keeping intact the quality of service. At the end of the service provider would like to move most of its sales and service on-line via the web to achieve better economy. In addition to achieving cost-effective solution by moving to online channels, operators can enable customers to perform various activities at a much cheaper price than the retail channel.

via the web channel, customers can perform a variety of activities such as:

- Bill viewing and payment online
- Online registry of complaints for support
- Change price plan and subscriptions
- View product catalog and purchase products / services on-line

In addition to these activities, operators can offer promotional services and cross-sell other products through weba.Operatori can have added income management ticker on their websites and advertisements.

to provide clients with consistent and related experience, operators need to integrate all existing channels. When a customer walks in the trade, the customer service representative should be able to retrieve his / her past interactions across all channels to serve him / her in the best possible way.

operator to analyze / monitor how customers use these channels. Depending on the available data customers use these channels, operators can identify the preferences of individual customers and mold their offerings accordingly. According to the operators can build a customer experience empowering them to carry out activities and hence increase the value of services for them.

Conclusion

There are various ways of launching customer centric and value driven transformation. Operations may start with a high-visibility initiatives such as equi-balancing spending on customer retention and a greater emphasis to enhance the overall customer experience and customer empowerment. This transformation is the key to modern day telecommunication services to the race and excel in the future. Therefore Telco need to reorient their business and marketing model for managing the customer experience better and more efficient way

5 Key Roles of a Customer Service Representative

The service area of ​​business that offers exclusive services to customers based on their requirements before, during and after kupnje.Baza Power customers only depends on the type of service they receive from any company or companies. It is also a known fact that customers are the driving force of any business and if they do not remain intact, then the credibility and profitability decreases drastično.Veza between them and the company is regulated by the individuals involved in this profession. In addition, the value and importance of customer service representatives in a company can never be denied.

Service managers have several roles and responsibilities for the performance. Among them there are five key roles that play a key role in the survival of any business.

customer retention

customer retention is one of the important role played by customer service representatives. Managers perform this task is to provide quality products, timely provision of information, problem solving products, helping customers find what they need, offering good after-sales service, and delivering the promise of commitment. Was in accordance with this part of the business can deliver the bad image that the company can reduce its value in the market.

Product Improvement

executives in this area make a great contribution to the development of products. Any complaint about a particular product or service are often made ​​to a customer service representative. After the complaint was registered, he or she can give a thought on the registered complaint, and then transferred to the desired section with suggestions for improvements. In this way, a representative form of a complete product development cycle.

Lead Generation

Service matters submitted which provides new business opportunities and generate high prihod.Rukovoditelji play a key role in generating leads, and then transform those leads to sales. Their role is to convince customers about the value and benefits of a product or service. How many customers can be assured completely depends on the capacity, capability, and persuasive power of the executive.

Strategic Plans

Customer service representatives also play a significant role in defining strategy and dimensions organizacije.Definirana strategy is scheduled for execution in order to ensure clear vision and a brighter customers, shareholders and business associates. This strategy involves the use of advanced technologies, development of employee skills, and quality control.

Team Building

Team building is another important role of customer service executives. These executives are the link between trade and other departments in the business. They pass on the details, comments, and suggestions for individual customer classes. This association requires the maintenance of working relationships within the company and promote teamwork.

To know more, check.

Customer Engagement 101: Honor Your Customers

more I think about it, the more I realize that a serving is about honor. Hoteliers and spa professionals honor your guests ... health professionals honor their patients ... teachers honor their students and so on. To fully understand what this article is about, let us first define "honor". Quick overview of all dictionary will find that word that means to show high respect and hold in high esteem. No matter what industry you are in, each client deserves to feel honored, regardless of who they are and whether they have been classified as a VIP or not.

be present

When our computers malfunction, many of us, press "Ctrl-Alt-Delete" to refresh the screen and start over. Would not it be great if we all had a Ctrl-Alt-Delete keys to our bodies to freshen up before serving each customer? Every customer should get the best version of us at any time. However, it can be difficult if you're serving dozens or even hundreds of customers a day.

I recently came across a blog post family life stylist. In it the author writes: "Commit to yourself that no matter what kind of day you have, you will commit first to be present. Be present in your mind, in your space and your spirit. Be present in your mind as you spend time with their children to be present if you only have 15 minutes to exercise, to be present even if you only have five minutes to get under the shower. "Half of your attention not only to reduce it. Or give your full attention to what you are doing, or nothing at all.

Honor your customers

If the service about the honor of others, then the assumption is that people, generally, are worth the value. Imagine that there is a banquet next week in honor of philanthropist in the community. The purpose of the event to show appreciation for the honoree. The philanthropist should feel elated and never forget that moment for the rest of his / her life. Honor your customers know what they want and earnestly strive to meet and exceed those expectations. Honor your customers by thanking them for choosing your business over others. I'm honored to do something as simple as giving a sincere smile (consistently ).

On a recent flight from London to New York, the flight attendants perform each service detail with military precision. Almost without fail, but not one of them smiled. None ... for the entire 7-hour flight! It is very possible to serve their customers, rather than engage them. Those flight attendants is not everything right, but I felt like I was being served by robots.

If you are committed to honor your customers, you should be happy that:

• Display and communicate your appreciation for their patronage.
• Demonstrate your utmost respect.
• Give your best self, regardless of your personal trial that day.

Honor your role

in honor of their role means that you strive to add value to your team and your organization. Do not take for granted that you have a job in the first place. I do not think that a job as a form of law or something that is owed to you. Instead, the honor of his role is about how grateful and thankful that someone thought highly enough to give you a chance to be in that role. It is now up to you to re-earn that opportunity every day, with every customer.

Adding value means that you are not satisfied with just having a job and perform their duties. You want the team to be better, because you're at it. Those who seek to honor their part to leave a legacy for their team, their company and their profession.

I know that the honor of being used and practiced in some parts of the world more than others. I acknowledge that. At our best, however, we all know how to make others feel honored. We do this in our relationship, to "fight" a potential client, or even to celebrate a special occasion like a birthday. So, my challenge to you is to be present, the honor of your customers and honor their role. Players practicing these three principles will inevitably bring honor to themselves, their teams and their organizations.

Understanding Sales and Customer Service Team Development in Call Centres

To better understand how a conflict within the team, we look at how teams are formed and the stages they go through in moving from a group of individuals to a cohesive team. It is generally known that teams go through 4-5 stages in the formation and that some of these stages must include the various elements of the conflict:

John Tuckman developed a model that illustrates the stages of team development, if:

formation -
This is the first stage of team development, when members are engaged in finding out about the task and goals / where they fit in - not wanting to be too radical, etc., investigating other members of the attitudes and skills assessment and rely on the leader for direction, leadership, clarifying the rules and the establishment of group culture

storming -
The second phase in which, conflicts can occur during a task / job is to resist the emotional level / degree of depression can set in / group can drift without a clear sense of purpose and possibility of a power struggle occurring

Norming -
The third phase in which the conflict is resolved / collaboration begins, views are changing, with new standards or standards are developed, developing trust, people talk and listen to one another.

Run -
This stage can only be arrived at after the first 3 phases are worked up. At this stage, people belonging, teamwork has been made, the roles are flexible, solutions and ideas are being implemented, with team members working toward a common goal.

Mourning -
This final stage occurs when the team disbands, for example, upon completion of the project, or if a team member leaves. Tim can experience a sense of loss and in the case of project teams dissolve and members returning to their normal duties, a May feel disoriented and removed from their normal work team. For permanent teams that lose a team member with a sense of loss, productivity may fall, while the remaining team members to adapt and temporarily distracted by considering the implications of change.

Note:
Tim can go backwards and forwards. For example, when a new person joins a team or an existing member leaves the group will return to the design stage. This is often referred to as "group dynamics change'.

Occasionally, the team may skip a stage, for example, goes straight from forming to norming. This will depend on the interests of individuals and their backgrounds.

We can see from the team formation model that conflict is most likely to occur in the team and make the storming phase. However, it is not absolute. Conflict can occur at any time, when differences arise, and can actually happen when the team reached the performance stage some time ago.

Understanding what stage the team is in its development is useful in helping to determine when intervention is appropriate and when it may be less appropriate. For example, completely denied the team the opportunity to share different views and opinions on issues of intervening when it is not necessary to do so, may impede or slow down the team's natural progression towards norming and performing stages.

It is therefore important to recognize that not all conflict is negative and should be avoided. The exchange of ideas and different opinions is not only wrong, but if a team is desirable to mature and accept each member of the role and contribution to the team.

, however, the conflict worsened by including personal insults, intolerance or bullying is clearly not acceptable and requires rapid intervention team leader / manager. Similarly, in the event that it becomes completely gridlocked on the issue, Interventions May be required.

skills is therefore in the development and monitoring team performance and identify early signals of the type of conflict to be solved with the participation of team leader / manager.

The Consumer Price Index (CPI) - Only the Tip of the Iceberg

Who does not want to believe that inflation is somewhere below 3 or 4%? But then again, who would like to believe that money really does grow on trees? Are you kidding aside, unlike money in the trees, the story, the Americans still led down primrose path about inflation. What I mean is that it should have low inflation today is a full-blown urban myth.

consumer price index (CPI) serves the government well. As the cost of living adjustments for Social Security, Medicare, Medicaid, welfare payments, wages and pension adjustments for civil servants and retirees are all tied directly to the CPI, the index having low saves the government nearly a billion dollars.

But what about you?

apparently low CPI in combination with low interest rates and easy credit encourages overspending and increased use of credit. If he knew that the real inflation rate is at least 10% annually, would be as comfortable incurring debt at your current rate? I do not think so. You would realize you were going to need more income in the year (s) to come up not long to eat your resources. Experts agree that the cost of living is rising faster than revenue.

In fact, The Wall Street Journal on January 3, 2006 reads in large letters: ". For Americans in 2005, earnings did not keep pace with consumption boom" Spending has not outpaced spending in the U.S. since 1933. According to an article in 2005, preliminary data show that the American government spent $ 39 billion more than it earned. Access to credit has become more important than ever before. According to the Plastic Safety Net: the reality behind debt in America, October 2005, food and other basic loan is paid more frequently.

Are you crazy when on the one hand you say the CPI is low, the economy is growing, but on the other hand, your personal experience says something very different? Heating bills go up 50%, housing prices rise by 45% between 2000 and 2004, property taxes soar along with college tuition and medical premiums. Go figure! People are tapped out and living on the edge.

government is a whole tool kit of strategies to maintain a low "official" rate of inflation. One of them involves preserving what is called unstable goods and services or from the index or "weighted" in such a way that they have a lot of influence (ie, property prices, property taxes and energy costs.) As far as real estate, consumer price index is used rent image, called rental equivalence for monitoring housing costs as a way to avoid factoring in real housing costs. It is very important because 30% of the CPI has to do with housing! Real estate tax increases do not get factored in at all. Read this article, basic rates:

Richard Benson, president of the Specialty Finance Group, LLC and PrudentBear.com, and his wife took on the task of monitoring their personal expenses, to reveal your true rate of inflation. Their starting point was the happy fact that they owned their cars and houses (paying more). Even so, they discovered that the basic costs are rising 80-10% annually, including health insurance, automobile and property costs, electricity, high speed internet, telephone, property taxes and monthly maintenance. Food (groceries), gas for cars and clothing costs are not included. Imagine what the real inflation rate for those with mortgages, especially if they are purchased within the last 5 years!

When this "unofficial" basic fact of escalating costs and probably 10% of the actual rate of inflation is considered, it is a serious break. However, when combined with the fact that interest rates are the highest in two years, and that the housing bubble peaked and may soon burst to start the recession, it's really numbing thought. For the past five years, homeowner Mania is driving the economy, personal finance spending through a "cash out" mortgages to pay for all the savings and income can not.

A report written by Lehman Brothers investment firm said that while residential building is only 5% of our national economy, one third of economic growth in this period can be attributed to the housing boom. Goldman Sachs Group Inc. and the Center for Economic and Policy Research estimates that if the housing market does not change dramatically, the U.S. stands to lose between 1-6000000 jobs. And that does not include jobs in other industries that are dependent housing construction.

no corrections spending rate for the average American (and world citizens), the era of modern-day slavery lurks dangerously close. Similarly, in the ownership of human masters, the risk today is one of the co-owned credit lending institutions. Since all chunks of revenue pledged to pay interest loans (on behalf of "to have everything" and "Live Rich"), families and individuals pay the real price -. The gradual loss of personal freedom

It's time to wake up from wishful thinking and smell the truth of the economy shape shifting to one that requires individuals to access credit as a basic necessity. Unfortunately, as a positive and optimistic will change the way the system works. Right solutions require the acquisition of secret information about how money works, the personal conviction on the basis of this secret about the money to change the personal finance habits and grassroots cooperation with other like-minded people. It is nothing less than a lifestyle revolution.

Why the Recession is the Best Time For Home Improvement Projects

At this time of economic turmoil, holding onto their money and keep them stashed somewhere safe is a good idea. But you know what? There is a better idea, and it is to invest in their home in New York. What better way to enjoy every male but lived in luxury every home can improve the offer at the end of the harvest more dollars in resale time? Whether you're in Long Island, Brooklyn, Queens, Staten Island and Manhattan, it pays to look at the benefits. Here's another reason why the recession is the best time for home improvement projects.

In the current market that we are all, even the industry giants are hurting. This time, more than ever is the best time to spruce things and encourage home appeal and value, and quality of life for families. Financially speaking, improving your home now would not be as bad as you think. To enlighten you, here are the advantages of solving projects in a recession.

more budget friendly options

All companies, even giants in the home improvement industry are affected by the recession that has hit not only New York and the United States, but the whole world as well. In addition, the discounted sales and bargains are not uncommon when you try to shop around from one store to the next. It seems prudent customers benefit from high quality materials, goods and products at much lower cost.

Performers Competition aggressive

As in the work field that requires you to always be in motion to tough it up, entrepreneurs fear the sleep for days. A low economy is not helping them enough jobs. It appears contracting companies to compete more aggressively not only in terms of marketing efforts, but the whole package will get you home if you hire some professionals. Most qualified contractors offer lower service costs plus a home improvement promotional bonuses such as the completion of small jobs for free with the contracted work.

quality pages

recession is usually caused many homeowners to hold on tightly to their purse strings. This makes it less possible for our clients qualified New York papers. I have been less busy, the more time they can allocate for your home improvement project. Because of this, your hired contractor can pour in more efficiency on the job that allows him to look even in the smallest detail. It makes for a timely completion of work and better quality results for you and your family to enjoy.

Recession Fuels Green remodeling and improvements

As if the above does not make home improvement more tempting to take now, here comes another great benefit. The government is even willing to pay for the deal and investing in energy-efficient home improvements. The advantage of the tax credit for homeowners is to economic stimulus package Obama. Not only will this make up for the biggest cutback on your planned remodeling budget, but also would be getting a significant reduction in your future monthly electricity bill.

LET'S TALK TAX STILL The Best Tax Shelter Around — Your Personal Residence!

With today's economy many homeowners are struggling to make ends meet. If you are a homeowner, you may recognize the above. But home ownership is still one of the best investments that can be made. In fact, Uncle Sam has thrown you a tax shelter that is beyond compare. May you deduct mortgage interest paid on your loan and deduct property taxes paid in the state. These deductions are based on being able to itemize your deductions on your tax return.

If you do not currently own a home, this tax is a significant advantage enough to make you look seriously at home ownership. There are, of course, exceptions to every deduction. One of the complexity of home ownership tax deductions surrounding points.

as "Count", the deductible?

Points are one type of charge to close to your lender. If you pay points when you buy your new home, you can be fully deducted in the year of acquisition. However, if you refinance your loan, then the points must be deducted over the life of a new loan. In the event that you are deducting points per year, and then decide to refinance again, you will be able to refuse to pay the balance point when the old mortgage.

There are some limitations:

points should not be more than the amount generally charged in your area. Funds provided to the closure must be at least equal points. the loan must be used for the purchase or construction of major local taxpayers. Points are given as a percentage of the amount of loan principal. points clearly indicated on the settlement statement as charges for a mortgage.

Limits on Mortgage Interest Deduction

Predictably, there are restrictions on the mortgage interest deduction. Only the interest on the first $ 1 million home acquisition debt is deductible. (Acquisition debt is defined as debt to buy, build or substantially improve the residence.) Home equity debt limit less than the fair market value of the home minus the acquisition of debt or $ 100,000 ($ 50,000 if married filing separately).

the biggest tax advantages of homeownership

Probably the biggest advantage of home ownership occurs when you decide to sell your home. If you have lived and owned a personal residence for two out of five years, you can sell the house and are not taxed on income up to $ 250,000 for singles and $ 500,000 for couples. This rule seems to be very straight forward and simple, but beware, there are many exceptions.

work to move -if you have to move from their area (50 miles) and are unable to meet the two year period, can be proportional to time based on a formula using the ratio consists of a number of days that owned and lived in a house on the total number of days in the relevant 24-month period (c. 730), multiplied by the exclusion amount.

health problems require a sale- if health problems forced him to move from your principal residence, can be proportional to time on and off based on the formula above.

Ideally, a couple who kept good records of time to buy property and live in the house for two years, sell it for profit, and then repeat this procedure. However, there are many pitfalls that cause tax problems, such as special rules surrounding home office and move / rent / return situations that affect the two five conditions (this includes setting up depreciation recapture). Given the many rules and nuances of tax laws, many people opt to hire a licensed tax professional, such as the registered agent.

When you consider the possible gain from the sale of the house, and tax breaks that the government makes available to you, homeownership is still one of the best investments you can make.

Looking Ahead to Expatriate Living - Get a Portable Business

There are various programs offer the potential emigrant living destinations that allow one to work, and within the country. Some even offer business and investment opportunities that can lead to citizenship. If you qualify for one of these and want to work, you are one step ahead of your retirement plans. If you wish to retire under no work visa, but still want to earn an income, you have to be creative. Need a business portable .

If you are already financially independent, then you should read on -. If you just want a new business challenge, but if you want or earn more than they already receive, or simply as a business challenge, you have to think about how you can legally maintain or create additional income in their new home country. having a portable business that can operate from anywhere in the world is one of the best ways to achieve this.

First, let's give the country a specific example of how this relates to a specific visa. Although Panama is a country has different visa programs that contain certain investments, savings, or work requirements, the visa most commonly used for the retirees is pensionado or the pensioner visa. This does not lead to citizenship path or the visa holder are allowed to work as an employee.

pensionado visa does have several advantages that make it an incredible option for most immigrants retirees, and I highly recommend it. Just do not permit taking the job. Therefore, any income earned retiree must come from an outside source. One of the requirements for applying for pensionado visa is to have a guaranteed monthly income from outside the country. This and any other foreign generated income is not taxed at the current Panama, which may be even more advantage of mobile business based outside the country.

So, what kind of job can start before retirement, which is portable? There are various options, but here I speak only one. It is a my favorite:. Internet business

can display the structure of business for an internet business anywhere you want, but do it from anywhere in the world . You have the option to choose any country on land or at sea that meets your individual financial criteria. You have the benefit of creating a business structure that makes the most financial security for you in advance. You are not limited to geography when they operate on the World Wide Web.

Prior to retirement, do your research into the kind of internet business you are best qualified for. This is an individual odluka.Vrsta internet business depends on your interests and abilities. There are always opportunities for information entrepreneur. If you are an expert in a particular industry, you might consider setting up a consulting or coaching business on the Internet. It is important to start as soon as possible. Don 't wait.

Top 7 Ways to Minimize Your Income Taxes

Here are 7 tips that will help reduce taxes and keep more in your pocket:

1 Participate in company retirement plans. Every dollar you contribute will reduce your taxable income and thus your income taxes. Similarly, enter your company's flexible spending account. You can separate the money for medical expenses and the cost of kindergarten. This money is "use it or lose it", so make sure you estimate well!

2 Make sure you pay enough tax to avoid penalties. Uncle Sam charges interest and penalties if you fail to pay at least 90% of your current year tax or 100% from last year's tax liability.

3 Buy kuću.Hipoteka interest and a real decline, and may allow you to itemize other deductions such as property taxes and charitable donations.

4 Keep your home for at least two years. One of the best tax advantages available today is the home sale exclusion, which allows you to exclude up to $ 250,000 ($ 500,000 for joint filers) to get to sell your home from the proceeds. However, you must have owned and lived in your home for at least two years to qualify for the exclusion.

5 Time investment sales. If your income is higher than expected, sell some losers to reduce taxable income. If you will be selling a mutual fund, sell before the end of the year to avoid tax allocation in the upcoming dividend or capital gain. Also, you should set aside tax-efficient investments in taxable accounts and non-effective investments to reduce the tax you pay on interest, dividends and capital gains.

6 If you're retired, plan your retirement plan distributions carefully. If a retirement plan distribution will push you into a higher tax bracket, consider taking money from taxable investments to keep you in lower tax brackets. Also, pay attention to the 59 - ½ age limit. Withdrawals taken before this age can lead to penalties, other than income tax.

7 Bunch your expenses. Certain expenses must exceed a minimum before they can refuse (medical expenses exceed 7.5% of your adjusted gross income and miscellaneous expenses such as tax preparation fees must exceed 2% of your AGI). To deduct these expenses, you may need to bunch these types of expenses in one year to the program. To achieve this, perhaps pre-medical and miscellaneous expenses at 31 December to above the minimum.

The most important thing to be aware of tax deductions and credits that apply to you, and plan for the taxable event. And do not be afraid to ask for pomoć.Koristi from consulting an experienced tax professional far outweigh the cost to hire that professional.

by

Kristine A. McKinley, CFP, CPA, and founder of Beacon Financial Advisors, teaches individuals and families how to invest and plan for retirement, college, and other financial goals. Kristine offers financial and tax planning on the hour, a fee only basis.

to sign up for tips, worksheets, and more, visit

HSBC Offshore Savings Account - How to Apply

Offshore savings accounts offer several advantages compared to land accounts. The first offshore accounts with HSBC to offer interest free of tax relief, 24 hour access and payment of money in different currencies like the dollar, euro and pound sterling. HSBC Bank International, based in Jersey Channel Islands, provides unlimited access to their accounts 24 hours a day, and a simple internet and telephone banking options. If you live in a country where there is political stability, then opening offshore accounts can help you keep your money safe and secure.

In today's world of multinational corporations and international business people who are constantly traveling from one country to another, offshore accounts have gained immense popularity. HSBC, which has a long standing reputation in the international financial and banking world for honesty and reliability is a good choice to open an offshore account. They also offer advice for asset management and various off-shore savings and investment plans. HSBC Premier deposits will give you the best benefit, while the HSBC account in advance will give you a reduced cost to transactions and preferential rates on selected savings accounts. So make your choice, depending on your needs and priorities.

If you're confident about opening an account with HSBC then visit their website now, download the registration form and fill. Need to send a filled form with supporting documents that are displayed on the form. The supporting documents that you need proof of identity, complete bank statement and proof of residence. Voila you will be the proud owner of an offshore account. However, research abilities and interests before you commit. HSBC offers 1.44%, 0.90% and 0.58% AER for the premium fixed deposit for a period of 5 years, 3 years and 1 year respectively. They offer 0.40%, 0.20% and 0.09% AER for the premium fixed deposit for 6 months, 3 months and 1 month respectively.

How to Overcome the Tax Trap

How to beat the tax man, many companies are pre-paid costs last month for the next financial year. This may be a good strategy, but only if the costs that you parting your hard-earned cash to those who directly contribute to the growth of your business and increase future cash flows - which includes the additional stock purchases, overhead expenses and the acquisition of new "toys" or technology .

the tax on time - or anytime - there are some costs that should be a priority over others, especially in the current economic climate. So what are they? Probably the exact costs that are cutting back on as soon as your money gets tight little or industry begins to falter. This is exactly -. Your marketing and promotional activities

Reduce your marketing spend in difficult times is one of the biggest mistakes that business owners can do. Marketing is the biggest driver in attracting new customers, increase average transaction value and conversion rates, as well as retaining current customers - all critical components to maintain revenue in your business in a tight economy. In fact, it is more important than ever to start increasing your marketing spend.

hang on a minute, you might be razmišljanje.Gotovina in my job is already wide enough as it is -. I'm not going to blow it all on a marketing campaign

then let's start looking at a few different scenarios on the market:

to maintain the current marketing activities:. Reduced consumer confidence and spending, of course, will begin to affect the sales of products / services across the industry, therefore, leading to a gradual decline in revenues You cut your marketing spend: Reduced consumer confidence and spending, combined with the effect without the pressure of a reminder, the reason or a call-to-action to buy your company's products / services will bring a sizable reduction in revenue - perhaps not immediately, but it will be very visible with time. you can improve your marketing spend: Reduced consumer confidence and spending affect the demand for products / services in your industry - however, with rivals most likely maintain or reduce their marketing spend, your marketing is able to stand out and draw attention to your products / services, to motivate more people to choose your business and increase your business profile

quiet economy also means less advertising and promotional dollars spent across the board. - Which means suppliers and the media are often much more convenient to reduce their rates and offer you special offers / discounts, which all contributes to your marketing ROI.

Although the marketing push can affect your level of profitability in the short term, it is important to remember that a critical component to maintain its sales on a regular basis and grow your business in the long term.

more reason to increase their marketing spend:

can carry out without spending competitors and increase its market share in a quiet market and affect the profits of that share as the economy picks up On the other hand, the reduction in marketing spend can leave your brand and your business in a much poorer and less competitive position when the economy recovers will maintain its high brand awareness and position as a leader in the industry, which could lead to new opportunities down the track

warning: not all marketing campaigns are created equal, so to increase your spending wisely. Focus on those that are a direct response in nature - it is that they are targeted lead generation strategy designed to attract new customers, rather than simply brand exercise.

Hold tight check and control all your marketing and promotional campaigns and evaluate the impact and effectiveness of each marketing activity. Monitor your response rates and conversion rates, and then evaluate and re-evaluate accordingly. If you adopt this type of strategy, you will be able to identify the most effective marketing campaigns and implement them consistently. This approach ensures that each coin has a measurable return on marketing investment that increases your sales and your bottom line. If you look at it in that light, your marketing spend should be much higher priority than most other costs in your business.

Investment property loans - Advantages and disadvantages of real estate investments

Advantages:

-. When buying single family homes real estate, you can do one unit at the same time

-. Properties Investment can be consistent with good business experience for those who are not necessarily of

- To qualify for the estate Investment Trust (Reit) for income, shareholders must flow back to at least 90% of their income in dividends. For this reason, Reit gross-plus average annual dividend yield of 6%​​.

- REITs are not as closely associated with the major indices as most industries. As such, they can use the portfolio to provide some much-needed diversification and should help to even out your total income, especially during the losses.

- Reit hard, tangible tenants, such as land and buildings, and often long term, sign the lease. For this reason, REITs tend to see some of the stable society inMarket.

Disadvantages:

- Requires, generally, more "hands-on involvement of other investment opportunities

.

- Maintenance and repair takes time, money or both. (I always seem to take more time than expected ).

-. You have increased exposure to legal and financial

-. Your money is tied up in "bricks", and not readily available

- Why only reinvest up to 10% of their annual profits back into their core businessLines each year, REITs tend to grow slower than the average stock on the clips on Wall Street

.

- Although the company is currently relatively stable, REITs are not without risk. For example, dividends are not guaranteed and the housing market is vulnerable to cyclical downturns.

- Since you already have a unique tax status in relation to other companies (more specifically, are allowed, deduct dividends paid from taxable income), apoint of view of investors, a two-thirds of all dividends REITs do not pay for the new, lower tax rate of 15% established by Congress last year to qualify. In contrast, the vast majority of dividends paid by non-REITs in this new low rate are taxed.

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Take Personal Stock in This Financial Meltdown

Let's be honest. When the world is in crisis, or at least you perceive the crisis will happen soon, your personal performance is the first to go. Maybe you're worried about your investments. Perhaps you thought that the impending layoffs, or salary freeze and hiking store bills will cripple your goal to start saving for kids' college. Perhaps there was a reorganization of the company, or move to a new place, and chaos ensued.

If you have problems with attention lately, here are a few good reasons to delete those cobwebs from your head and get a survival plan in place:

1 I do not know where your company will be tomorrow.

2 I do not know if I'll still be employed at this company.

3.Financijske future is extremely uncertain at this time.

4 Living expenses continue to rise.

I do not try to paralyze you in fear of the listing of these options. What I'm trying to do is point out the reasons why it is wise to prepare for change. Our friends in the southern states recently endured Hurricane Ike and is now slowly and painfully picking up the pieces.
Homes and lives were lost. How do you think it would feel to have a life as you know it ripped from under you? Would you be willing, if something major happened tomorrow?

While disasters, whether natural, financial or otherwise, sometimes can not be avoided, it pays to think ahead and be prepared for what May come your way. Instead of anxiously scanning the news, participate in a heated argument over the politics of nation, download Tina Fey's Sarah Palin parody, or otherwise frittering away your precious time, why not mentally and physically prepared for what May come?
I dare you to start putting plans into action following today:

1 Take your inventory on-job performance.
Poll all you have managed to accomplish last year. Gather the evidence - including reports have helped to create, you have to give presentations, sales performance reports that indicate improvement on the basis of plans and procedures that are implemented and all the creative projects that have been involved. Create two "achievements" of the folders for you - one that will live on your computer, and another that can hold in your hands. Print documents, make copies. E-mail to all your personal e-mail

2 Update your resume and find their own "personal stores ."
To help you identify your most marketable traits, look at the achievements of the folder that I talked about in point 1 Based on its achievements, in which areas you excel? To make this appeal to a future employer? If you have problems with this, talk with a personal trainer who will help you define your core strengths. Not sure of your writing? Pass the task of resume writing expert who will know the right word to use, who will play up your best features. Add keywords to your resume that hiring managers can find on sites like Monster.com.

3 Have some face time with your financial advisor
If you're feeling insecure about your money, now is a great opportunity to team up with their investments and the type you see in your portfolio. At the time of this writing (October 2008), financial experts point to the "spread" their money across several different banks, if you have more than $ 100,000.00 in assets. Check to make sure that your financial institution is FDIC insured. Look at global investments. Our economy can not be in the best shape right now, but it is money that the international stocks. Your financial adviser will help you make the right decisions about what to do with their money.

4 Arm yourself with a list of reliable contacts
With the world in such a state of flux, there is no better time than to their firm connection with people that May be of service to you and vice versa. Web sites such as LinkedIn and Facebook were to gather friends and acquaintances from decades past. Now it's time to get back in touch with the former employer who has always had rave reviews for his work .... that the child's first grade class who now owns his own marketing. Get phone numbers, e-mail and mailing address. You really just never know when you'll be needing these!

5 Get and give a statement
While you are reaching out to people, be sure to get referrals and testimonials from those who know and trust. If you do not have any more, and then start giving some out. Offer public praise for those whose skills will benefit.

6 Create a "consulting portfolio" (even if you're not ready to become a consultant yet)
OK, so May have no intention of leaving his job at the moment, and you May even feel super confident in your position. All this is great! But again, the preparation will put you two steps ahead of the game. So if you have the skills that can be easily transferred to the area of counseling, it is now time to play one up

(to shed some light on how easy it is to begin consulting. If you take a bite for independent work, it can easily apply that extra income in the 1099-MISC to your tax return.)

Get a web site! Hosting is less than $ 200 per year and domain name only $ 6.00. Take those skills that you specified in paragraphs 1 and 2 above, and transfer them to your online resume or personal portfolio page that shares professional information about you in the world.

Think of all the people out there, searching Google for something that might be able to make them ponuditi.Najpametniji people are getting out into the virtual world and be seen!

There are many other ways to "conservative down" and be prepared for the unexpected in today's rapidly changing world. Look at the revenue side capabilities, such as investments in real estate. Things like laundry mats and machines are also great ways to pocket extra cash. And do not forget to retrain your mind for cheap shopping. Be on the lookout for bulk deals on things you know you'll always need - like toilet paper

While some things are certainly beyond your control, other facts of your life and your future upravlja.Ključ is easy to put "in charge" of things can change for the better. After you do this, you will be able to buckle down and give your business full attention it deserves.

Anyway - this is what you pay, you still get paid. Right?

Windmill Electricity - The Most Cost Effective Option and Facts Revealed

such that with respect to the windmill electricity for your home?

Remember - always consider these points:

o How long will recoup our investment or it will be counterproductive, not only looking to save energy at home, but more importantly, to save money.

o ensure that our energy requirements are met in the house and we can build a system that can be measured as well as requirements.

O Have a look at the immediate area in which we live and ask ourselves if we have the wind resources available. It is common that some parts of any country better placed than others to use wind power.

o If you live in the United States, the government web site that has the wind maps are available for anyone to view that will show us how windy a part of our country in relation to other areas. This is a great resource

O Make sure the wind, which is around us can be used for energy in the house. Provided that we can mount our home windmills as high as possible and certainly can be installed, it should be absolutely fine.

BIG PROMOTION -. Here's a great incentive to believe it or not, many people are not even aware of

Depending on how much we spend on our home windmills, we have the right to a refund of local taxes, if you live in the USA!

It is well worth exploring this further, because each country will have its own laws and regulations, but you'd be a fool not to ask.

Now is a great opportunity to explore new and innovative ways for energy in the house and one of the most cost effective option is far more wind energy.

Investing in Tax Liens From Afar

Lately I've been receiving messages from subscribers in other countries - from Canada, Australia, New Zealand, and even from parts of Africa, asking if it is possible for them to invest in tax liens and tax deeds in the U.S. market. They want to know if they can actually do come from another country or, in some cases from other continents. And the answer is yes you can, but there are some provisions.

First of all, not every state has an on-line auctions, but few do. So, first you need to know which states have started online and determine where to invest. Next you need to get sales tax information, which is pretty easy to do, and can be done with computers. You will then need to register for sales tax and make payments online auction company - this can all be done online. If you are investing in tax liens will need to fill out a Form W-8BEN, which can be found online at www.IRS.gov.

OK, now here comes the hard part - you need to do your due diligence on tax sale property before you bid on them. Contrary to what you May have heard, there are risks involved in investing in tax lien certificates and tax deeds, and how to avoid risk is to do your due diligence on the properties. Some counties make this easy by providing lots of information on the Internet. In some cases you can get an estimate of the data, maps, pictures and even real estate. And there are other online tools you can use to help you find out what the property is worth, as well as realtor.com zillow.com. And you can check the status of the environmental Web site to learn about all the environmental problems that may exist, and check with the municipality for any zoning requirements. All this can be done online and by phone.

For tax liens to a fairly simple process, but the tax deed to a little more involved. If you are purchasing tax deeds, then you are actually buying the property, and you'll have to do more due diligence than they would just buy the lien. You have to make some type of title search to learn about mortgages, or cargo that may exist in any properties that you wish to bid. And you will need to make sure that any lien-holders were informed about the tax sale, usually May they have the legal right to purchase the property back from you if they believe they are not properly informed of the sale.

This May not be so easily done in other states. This is the place to be real helpful to work with someone who could look at the property for you and do some research. It would be ideal if you had a relationship with a realtor or title company in the area who could do some of the legwork for you in exchange for your business when you actually buy some of these properties. After all, you will need the name of the company to delete the title for each property and the realtor for the sale or rental properties for you after you own them.

A Great Real Estate Business Plan Requires Focus - Three Key Emphasis Points Make Plan Focus Real

writing more than 100 business plans, providing 1000s of investor presentations, preparing financial models in the dozens, and meet thousands of investors over the past 15 years, while raising the 10s of millions of dollars for companies ranging from real estate investment in China is developing the technology company's perspective needed to write a business plan. There are three specific items that are basic items that should be answered in the presentation, investors, and thus the business plan. When you set up your business plan, a total document should be exercised in these three. These are:

What is the investor looking to work and invest? What is the investor expects that? How will investors exit their investment capital in return?

spending more time on these three can help define the key actions required to deliver a great business plan.

What is the investor looking to work and invest? Investors want to know what your capital will be done, how much to contribute and how they will be treated when this happens. This issue and the implications of the question requires more than simple answers. Likewise, if the answer is to give money, time to complete a successful capital raise will be much harder. I agree that investors should be told very clearly that the investment parameters and if possible require the investor to complete a specific subscription agreement that the investor (hopefully) is accredited as an essential step. However, the next entrepreneur benefits from knowing who his investors and their background. Require information from them to educate you about them. The quality of the investors will appreciate the interest. Perhaps just as important, knowing the investors, and are armed to take advantage of their investors' experience and resources more effectively.

Furthermore, some investors who speaks for it clearly describes how you interact with them. This interaction goes far to inspire or undermine confidence, depending on the quality of responses and how well it serves the investor zabrinutost.Dobra news is that while the business opportunity is very significant investor focus may be quite different, the investor questions are mainly focused on the danger of assuming, risk to their capital, their return expectations. Not much else was great import. Further, the details to ensure the organizational structures are part of the conditions defined by their relationship. These items combined to describe the relationship between your investment and the investor share with you. And, as in the communication debate, the key issue is to meet investors' concerns.

as an investor will make a more straight forward. It should be a clear discussion of return assumptions, the deadlines for those returns, and risks affecting global investment. Disclosure protects you and ensures a thorough understanding of investor considerations that should frame their investment. In the context of an investment property, it will focus on the distribution of cash flow, tax benefits and considerations, and the final schedule of revenues from financing, project sales, or sales of interest for future investors.

Finally, the firm owes a clear discussion of the investment plan or exit plan, timeframe for release, and the risks to the exit. This area overlaps with the previous discussion and differs primarily in that the exit plan discusses how to sell or selling interest will be set up and executed in the future.

with these items are described, the rest of the cases the business plan should be tied together thematically with these items. As an entrepreneur it will be useful, as you'll more than likely to recognize changes in your plan during this process, which will protect your goals and strengthen investor interese.Glavna areas that are part of the debate as accounting, customer service , marketing and capital improvement plans. In short, you will deliver more tightly focused and operationally feasible business plan.

Helping Your Realtor by Showing Your Home at Its Best

You want to make your home, which is probably the biggest investment you ever made, look like new, very sleek home.

want to paint, get rid of junk, empty and organize closets, create curb appeal and make the investment that is sold to pay off! We also want to fix something that will not pass technical inspection.

So you have cleaned and repaired and painted and met the building code and tossed or donated junk (tax breaks). What do you do when you have an open house or show? How to sell your house is the goal. This means that they care about every detail and creating large dojam.Dobar Realtor will also help and can give you good advice. Pay attention!

The first thing to do is to take every LIGHT, INCLUDING MANY LAMPS! If it is hot outside, crank the AC.

It's all about what your customer wants. It's easy to get your feelings hurt when the observer says he does not like something. Do not be angry! Learn from him. When potential customers to give you information, use it to make improvements to your product. Keep your eyes firmly on his goal of selling your house for the most money you can get.

Clean and make some chocolate chip cookies. Take pets somewhere where they can not get in trouble or mess up your painfully achieved perfection. Now is the time for one of your cat's little gifts. Rodents, even local ones like my son's hamster will shock many customers!

A lot of times, while selling my house I suck two or three times on the same day. Customers do not want to see footprints on the carpet or family photos. It was cold, but remember your goal. Want to sell your home for the best possible price in the shortest time. You do not want to be a bearing arrangement perfect for a long time. It's too stressful for you and your family. CUSTOMERS WANT visualize yourself as a proud owner of this beautiful home. You're out of pictures completely.

I once had a home to sell for the first time we have pokazali.Kupac sat at the kitchen table with us to eat chocolate chip cookies while our realtor written offer for the asking price! They were signed immediately. All my work is definitely worth it! My realtor was impressed. Best of all, I had to suffer through a few months or years of misery and disruption to sell my house.

You can do it and if it means you can sell your house quickly and for more money? Of course you can. Selling the house may not be a long drawn out stressful process if you're just going about it the right way. You'll be glad you did.

Avoid Paying Taxes Using Offshore Hedge Funds